TERMS & CONDITIONS

 

PERSONS UNDER THE AGE OF 18 SHOULD USE THIS WEBSITE ONLY WITH THE SUPERVISION OF AN ADULT. PAYMENT INFORMATION MUST BE PROVIDED BY OR WITH THE PERMISSION OF AN ADULT. THESE TERMS AND CONDITIONS ALSO APPLY TO CUSTOMERS BUYING GOODS IN THE COURSE OF BUSINESS. IF YOU ARE A BUSINESS CUSTOMER, PLEASE CONTACT BUSINESS@TONGORO.COM. IF GOODS ARE BEING ORDERED FROM OUTSIDE TONGORO’S COUNTRY OF RESIDENCE, IMPORT DUTIES AND TAXES MAY BE INCURRED ONCE YOUR GOODS REACH THEIR DESTINATION. TONGORO IS NOT RESPONSIBLE FOR THESE CHARGES AND WE UNDERTAKE TO MAKE NO CALCULATIONS OR ESTIMATES IN THIS REGARD. IF YOU ARE BUYING INTERNATIONALLY, YOU ARE ADVISED TO CONTACT YOUR LOCAL CUSTOMS AUTHORITIES FOR FURTHER DETAILS ON COSTS AND PROCEDURES. AS THE PURCHASER OF THE GOODS, YOU WILL ALSO BE THE IMPORTER OF RECORD AND AS SUCH SHOULD ENSURE THAT YOUR PURCHASE IS IN FULL COMPLIANCE WITH THE LAWS OF THE COUNTRY INTO WHICH THE GOODS ARE BEING IMPORTED. PLEASE BE AWARE THAT GOODS MAY BE INSPECTED ON ARRIVAL AT PORT FOR CUSTOMS PURPOSES AND TONGORO CANNOT GUARANTEE THAT THE PACKAGING OF YOUR GOODS WILL BE FREE OF SIGNS OF TAMPERING.

ALL CONTENT INCLUDED ON THE WEBSITE, UNLESS UPLOADED BY USERS, INCLUDING, BUT NOT LIMITED TO, TEXT, GRAPHICS, LOGOS, ICONS, IMAGES, SOUND CLIPS, VIDEO CLIPS, DATA COMPILATIONS, UNDERLYING CODE AND SOFTWARE IS THE PROPERTY OF TONGORO, OUR AFFILIATES OR OTHER RELEVANT THIRD PARTIES. BY CONTINUING TO USE THE WEBSITE YOU ACKNOWLEDGE THAT SUCH MATERIAL IS PROTECTED BY APPLICABLE SENEGAL AND INTERNATIONAL INTELLECTUAL PROPERTY LAWS.

THIS WEBSITE MAY CONTAIN LINKS TO OTHER SITES. UNLESS EXPRESSLY STATED, THESE SITES ARE NOT UNDER THE CONTROL OF TONGORO OR THAT OF OUR AFFILIATES. WE ASSUME NO RESPONSIBILITY FOR THE CONTENT OF SUCH WEBSITES AND DISCLAIM LIABILITY FOR ANY AND ALL FORMS OF LOSS OR DAMAGE ARISING OUT OF THE USE OF THEM. THE INCLUSION OF A LINK TO ANOTHER SITE ON THIS WEBSITE DOES NOT IMPLY ANY ENDORSEMENT OF THE SITES THEMSELVES OR OF THOSE IN CONTROL OF THEM.

IN ORDER TO PURCHASE GOODS ON THIS WEBSITE AND TO USE THE ENQUIRY FORM FACILITIES YOU ARE REQUIRED TO CREATE AN ACCOUNT WHICH WILL CONTAIN CERTAIN PERSONAL DETAILS AND PAYMENT INFORMATION WHICH MAY VARY BASED UPON YOUR USE OF THE WEBSITE AS WE MAY NOT REQUIRE PAYMENT INFORMATION UNTIL YOU WISH TO MAKE A PURCHASE. BY CONTINUING TO USE THIS WEBSITE YOU REPRESENT AND WARRANT THAT ALL INFORMATION YOU SUBMIT IS ACCURATE AND TRUTHFUL AS YOUR CREATION OF AN ACCOUNT IS FURTHER AFFIRMATION OF YOUR REPRESENTATION AND WARRANTY.

IT IS RECOMMENDED THAT YOU DO NOT SHARE YOUR ACCOUNT DETAILS, PARTICULARLY YOUR USERNAME AND PASSWORD.  TONGORO ACCEPTS NO LIABILITY FOR ANY LOSSES OR DAMAGES INCURRED AS A RESULT OF YOUR ACCOUNT DETAILS BEING SHARED BY YOU.  IF YOU USE A SHARED COMPUTER, IT IS RECOMMENDED THAT YOU DO NOT SAVE YOUR ACCOUNT DETAILS IN YOUR INTERNET BROWSER.

IF YOU HAVE REASON TO BELIEVE THAT YOUR ACCOUNT DETAILS HAVE BEEN OBTAINED BY ANOTHER WITHOUT CONSENT, YOU SHOULD CONTACT TONGORO IMMEDIATELY TO SUSPEND YOUR ACCOUNT AND CANCEL ANY UNAUTHORIZED PURCHASES THAT MAY BE PENDING.

TONGORO RESERVES THE RIGHT TO CANCEL PURCHASES WITHOUT STATING REASONS, FOR ANY REASON PRIOR TO PROCESSING PAYMENT AND DISPATCH. IF PURCHASES ARE CANCELLED FOR ANY REASON PRIOR TO DISPATCH YOU WILL BE REFUNDED.

BY PLACING AN ORDER WITH TONGORO, YOU AUTOMATICALLY ACCEPT OUR TERMS & CONDITIONS.

WHERE APPROPRIATE, YOU MAY BE REQUIRED TO SELECT THE REQUIRED [SIZE] [MODEL] [COLOUR] [NUMBER] [OTHER FEATURES] OF THE GOODS THAT YOU ARE PURCHASING.

TONGORO DOES NOT REPRESENT OR WARRANT THAT SUCH GOODS WILL BE AVAILABLE. STOCK INDICATIONS ARE PROVIDED ON THE WEBSITE AND ARE SUBJECT TO AVAILABILITY.

ALL PRICING INFORMATION ON THE WEBSITE IS CORRECT AT THE TIME OF GOING ONLINE. TONGORO RESERVES THE RIGHT TO CHANGE PRICES AND ALTER OR REMOVE ANY SPECIAL OFFERS FROM TIME TO TIME AND AS NECESSARY.  ALL PRICING INFORMATION IS REVIEWED AND UPDATED EVERY WORKING DAY.


SHIPPING & DELIVERY

ALL OUR PRODUCTS ARE SHIPPED WITH DHL EXPRESS WORLDWIDE. (NOTE : DHL DOES NOT DELIVER TO PO BOXES)

SOME COUNTRIES MIGHT BE SUBJECT TO PAY TAXES UPON DELIVERY (FRANCE, NIGERIA, RUSSIA, SOUTH AFRICA, UNITED KINGDOM).

FOR ALL ORDERS, TRACKING WILL BE PROVIDED.

THE PROCESSING TIME FOR ORDERS IS 2-3 BUSINESS DAYS

AFTER THAT, DELIVERY CAN BE EXPECTED WITHIN 5-7 WORKING DAYS FOLLOWING AN EMAIL CONFIRMATION FOR YOUR ORDER ; TONGORO WILL NOTIFY YOU BY WAY OF EMAIL WHEN YOUR GOODS ARE TO BE DISPATCHED TO YOU. THE TRACKING PROVIDED BY DHL WILL CONTAIN DETAILS OF ESTIMATED DELIVERY TIMES IN ADDITION TO ANY REASONS FOR A DELAY IN THE DELIVERY OF THE GOODS PURCHASED BY YOU.

IF  TONGORO RECEIVES NO COMMUNICATION FROM YOU, WITHIN 14 DAYS OF DELIVERY, REGARDING ANY PROBLEMS WITH THE GOODS, YOU ARE DEEMED TO HAVE RECEIVED THE GOODS IN FULL WORKING ORDER AND WITH NO PROBLEMS.

IF GOODS HAVEN’T BEEN RECEIVED WITHIN 14 WORKING DAYS, PLEASE NOTIFY USE AS SOON AS POSSIBLE.


RETURNS & EXCHANGES

FINAL SALE ITEMS AND ITEMS ON SALE CANNOT BE RETURNED NOR EXCHANGED.

WE ONLY ACCEPT RETURNS  ON REGULAR PRICED ITEMS WITHIN 10 DAYS OF DELIVERY.

ALL RETURNS HAVE TO BE MADE WITH DHL.

YOU WILL BE RESPONSIBLE FOR THE SHIPPING COSTS FOR RETURNING YOUR ITEM. 

ATTN : YOUR ORIGINAL ORDER SHIPPING COSTS ARE NON-REFUNDABLE. ONLY THE ITEMS WILL BE REFUNDED.

FOR FURTHER INFORMATION, PLEASE CONTACT ORDERS@TONGORO.COM.

IN AGREEMENT WITH OUR LIMITED-EDITION ITEMS, WE DO NOT PROCEED TO EXCHANGES.

IF YOU RECEIVE AN ITEM THAT DOESN'T MATCH YOUR ORDER IN SIZE OR COLOR, PLEASE CONTACT ORDERS@TONGORO.COM TO SETTLE THE ISSUE.

IN SPECIAL CIRCUMSTANCES, IF YOU ARE APPROVED FOR AN EXCHANGE, YOU WILL BE CONTACTED TO DISCUSS YOUR OPTIONS.


REFUNDS

WE DO OFFER A REFUND UPON RETURNS AND AFTER REVIEW ON REGULAR PRICED ITEMS ONLY.

FINAL SALE ITEMS AND ITEMS ON SALE CANNOT BE REFUNDED.

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED FOR A REFUND, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

IN CASE YOUR REFUND IS NOT APPROVED, A DISCOUNT EQUIVALENT TO THE SUM OF THE RETURNED ARTICLE(S) WILL BE OFFERED FOR FURTHER PURCHASE.


SIZING