INTERNATIONAL SHIPPING & DELIVERY

ALL COUNTRIES FROM THE EUROPEAN UNION ARE NOW SUBJECT TO PAY IMPORT TAXES FOR INTERNATIONAL ORDERS.

SOME COUNTRIES MIGHT BE SUBJECT TO PAY TAXES UPON DELIVERY ; IF YOU ARE UNSURE ABOUT THE CUSTOMS IN YOUR COUNTRY,

PLEASE VISIT YOUR COUNTRY CUSTOMS WEBSITE OR CONTACT YOUR CUSTOMS OFFICE.

ADDITIONAL CUSTOM TAXES ON YOUR PURCHASE ARE APPLIED AT THE PORT OF ENTRY OF THE RECIPIENT COUNTRY.

PLEASE NOTE THAT WE DO NOT COVER DUTY AND TAXES APPLICABLE IN THE RECIPIENT COUNTRY.

THESE TAXES VARY BETWEEN INDIVIDUAL COUNTRIES AND ARE ACCORDINGLY TO THE AMOUNT OF YOUR ORDER.

IT IS THE CUSTOMER’S RESPONSIBILITY TO COVER ANY ADDITIONAL IMPORT DUTIES, AND CUSTOMS TAXES.

THIS ADDITIONAL PAYMENT CAN BE NECESSARY FOR YOUR PARCEL TO BE DELIVERED.

ALL OUR PRODUCTS ARE SHIPPED WITH DHL EXPRESS WORLDWIDE. (NOTE : DHL DOES NOT DELIVER TO PO BOXES)

WE TAKE EVERY EFFORT TO ENSURE A QUICK AND SMOOTH DELIVERY,

HOWEVER WE DO NOT TAKE RESPONSIBILITY FOR ANY DELAYS AND EXTRA FEES THAT MAY BE APPLIED VIA DHL, AND/OR CUSTOMS OFFICES IN THE RECEIVING COUNTRY.

SHIPPING FEES ARE BILLED PER ORDER ON A WEIGHT BASIS AND ARE NON REFUNDABLE.

FOR ALL ORDERS, A TRACKING NUMBER WILL BE PROVIDED.

THE PROCESSING TIME FOR ORDERS IS 2-3 BUSINESS DAYS. 

AFTER THAT, DELIVERY CAN BE EXPECTED WITHIN 5-7 WORKING DAYS FOLLOWING A CONFIRMATION EMAIL FOR YOUR ORDER.

TONGORO WILL NOTIFY YOU BY WAY OF EMAIL WHEN YOUR GOODS ARE TO BE DISPATCHED TO YOU.

THE TRACKING PROVIDED BY DHL WILL CONTAIN DETAILS OF ESTIMATED DELIVERY TIMES IN ADDITION TO ANY REASONS FOR A DELAY IN THE DELIVERY OF YOUR PURCHASE.

IF  TONGORO RECEIVES NO COMMUNICATION FROM YOU WITHIN 14 DAYS OF DELIVERY REGARDING ANY PROBLEMS WITH THE GOODS,

YOU ARE DEEMED TO HAVE RECEIVED THE GOODS IN FULL WORKING ORDER AND WITH NO PROBLEMS.

IF GOODS HAVEN’T BEEN RECEIVED WITHIN 14 WORKING DAYS, NOTIFY US AS SOON AS POSSIBLE AND CONTACT YOUR LOCAL DHL AGENCY WITH YOUR TRACKING NUMBER TO LOCATE YOUR PARCEL.

RETURNS & EXCHANGES

IN AGREEMENT WITH OUR LIMITED-EDITION ITEMS, WE DO NOT PROCEED TO EXCHANGES.

FOR ALL RETURNS INQUIRIES, WE INVITE CUSTOMERS TO CONTACT US ORDERS@TONGORO.COM BEFORE PROCEEDING TO SHIPMENT TO BE INFORMED ON INTERNATIONAL PROCEDURES.

POP UP SALES ITEMS, FINAL SALE ITEMS AND ITEMS ON SALE CANNOT BE RETURNED.

WE ONLY ACCEPT RETURNS ON ONLINE REGULAR PRICED ITEMS WITHIN 10 DAYS OF DELIVERY.

ALL RETURNS WOULD HAVE TO BE MADE WITH DHL TO ENSURE RECEPTION BACK TO OUR WAREHOUSE IN SENEGAL.

YOU WILL BE RESPONSIBLE FOR THE SHIPPING COSTS FOR RETURNING YOUR ITEM. 

IF YOU CHOSE TO SHIP BACK THE MERCHANDISE VIA ANOTHER CARRIER, ANY ADDITIONAL COST TO RETRIEVE THE MERCHANDISE ON OUR HAND SUCH AS TAXES WILL BE DEDUCTED OF YOUR REFUND.

ATTN : YOUR ORIGINAL ORDER SHIPPING COSTS ARE NON-REFUNDABLE. ONLY THE ITEMS WILL BE REFUNDED.

IF YOU RECEIVE AN ITEM THAT DOESN'T MATCH YOUR ORDER IN SIZE OR COLOR, PLEASE CONTACT ORDERS@TONGORO.COM TO SETTLE THE ISSUE.

IN SPECIAL CIRCUMSTANCES, IF YOU ARE APPROVED FOR AN EXCHANGE, YOU WILL BE CONTACTED TO DISCUSS YOUR OPTIONS.

REFUNDS

WE DO OFFER A REFUND ON REGULAR PRICED ITEMS ONLY UPON RETURNS AND AFTER REVIEW for all items returned within the 14 days return window.

A STORE CREDIT WILL BE ISSUED FOR ALL ITEMS RETURNED PASSED THE 14 DAYS RETURN WINDOW.

POP UP SALES ITEMS, FINAL SALE ITEMS AND ITEMS ON SALE CANNOT BE RETURNED OR REFUNDED.

PRE-ORDERS ITEMS CANNOT BE REFUNDED ; A STORE CREDIT WILL BE ISSUED UPON RETURN.

SHIPPING FEES ARE NON-REFUNDABLE

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM.

WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED FOR A REFUND, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

IN CASE YOUR REFUND IS NOT APPROVED, A DISCOUNT EQUIVALENT TO THE SUM OF THE RETURNED ARTICLE(S) WILL BE OFFERED FOR FURTHER PURCHASE.

REFUND REQUESTS REGARDING DAMAGED OR LOST ITEMS CAN BE SORTED WITH AN ITEM REPLACEMENT OR A STORE CREDIT UPON REVIEW.